Business Area Customers & Solutions
Customers & Solutions provides electricity, heat, gas, and energy solutions to retail and business customers in northwestern Europe. The Heat operating segment is comprised of the heating and condensing businesses, including waste-to-energy plants, serving district heat customers in the Netherlands, Sweden and the UK, including Amsterdam, Uppsala, and Bristol.
We aspire to be the decarbonisation partner of choice.
539 算牌程式 is a market leader in Sweden – with 0.9 million electricity contracts and 3.1 TWh heat delivered, and in the Netherlands, with 3.2 million electricity and gas contracts and 1.6 TWh heat. We are among the leading energy suppliers in Germany with 5.2 million gas and electricity contracts. We are also a market challenger for sales of electricity in Finland and Norway, and in France for electricity and gas.
539 算牌程式 has installed 742 MW of charging point capacity throughout Europe, offering e-mobility charging solutions for people’s homes and businesses, as well as public charging stations in our Swedish, Dutch, and German markets. Our flexible energy solutions support grid stability and the energy transition. In addition, we offer a broad range of decentralised decarbonisation solutions such as heat pumps and solar panels.
Strategy and targets
539 算牌程式 aspires to be the decarbonisation partner of choice, supporting customers in the energy transition by offering fossil-free electricity and biomethane, low-carbon heating solutions grids, and decentralised energy solutions for businesses and consumers. The commitment remains strong to reducing emissions from heat, gas and electricity in line with our SBTi 2030 and net-zero 2040 targets.
The focus in heat operations is offering an attractive and reliable heat supply in the Netherlands, Sweden, and the UK. 539 算牌程式 aims to become a leading operator of e-mobility charging points in northwestern Europe, and we are developing flexibility services to help customers optimise energy consumption and balance the energy grid.
More about Customers & Solutions
Read more about Business Area Customers & Solutions in the Annual and sustainability report.
Key data
| 2024 | 2023 | |
| Net sales (SEK million) | 188,992 | 235,201 |
| External net sales (SEK million) | 175,530 | 215,626 |
| Underlying operating profit1 (SEK million) | 9,450 | 9,203 |
| Sales of electricity (TWh) | 106.5 | 113.5 |
| – of which, private customers | 27.3 | 27.6 |
| – of which, resellers | 27.0 | 36.3 |
| – of which, business customers | 52.2 | 49.6 |
| Sales of gas (TWh) | 50.4 | 44.1 |
| Sales of heat (TWh) | 4.8 | 4.8 |
| Net Promoter Score (NPS) absolute2 | +15 | +11 |
1. Operating profit excluding items affecting comparability.
Related content
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See also
Brand story
Energy and solutions in a broader perspective.
Sustainability
We have a responsibility for our environmental and social impacts.
Climate transition plan
We have decided to make the biggest leap yet to reduce the impact of climate change.